As hair is hygiene sensitive, we offer a very strict return policy to protect all customers.
We will only offer a refund if hair wrapper has not been broken or tampered with, and the item hasn't been worn with all packaging returned.
Items meeting the above conditions may be returned within 14 days of receipt for a refund or exchange. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way.
International Customers may return items within 14 days of receipt.
Please note: You are responsible for all return shipping costs and we recommend you send your return with a tracking number, because Ceemei hair will not be responsible for lost items.
You should expect to receive your refund within 21 days from when we confirm refund via email. However in many cases you will receive a refund more quickly.
To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Send all returns to:
264 Lavender Hill